Gather Data for Install or Uninstall Issues (for Windows)Īn圜onnect install or uninstall failure, you need to collect logs, because theĭART collection does not have diagnostics for this.Ĭommand in the same directory where you unzipped An圜onnect files:Ĭ:/temp>msiexec /i anyconnect-win-version-pre-deploy-k9.msi /lvx c:/Temp/ac-install.log? whereĬ:/temp/msiexec /x anyconnect-win-version-pre-deploy-k9.msi /lvx c:/Temp/ac-install.log? whereĬ:/temp/ac-uninstall.log? can be a filename of your choice.įailures, you should use the MSI specific to the version currently installed. Specify logs, preference files, diagnostic information, and any other If youĬustom, continue following the wizard prompts to
The bundle, and specify a different storage location for the file.īe taking a long time to gather the default list of files, clickĭefault, DART starts creating the bundle. You cannot customize which files to include in the bundle.Ĭustom, you can configure which files to include in The bundle (or the default files) and where to store the bundle.ĭefault is the only option for macOS.
The default name forĭARTBundle.zip, and it is saved to the local desktop.Ĭustom-Allows you to specify what files you want to include in Information, such as the An圜onnect log files, general information about theĬomputer, and a summary of what DART did and did not do. ĭefault-Includes the typical log files and diagnostic You can launch DART from An圜onnect, or by itself without An圜onnect.įor a macOS device, choose Applications > Cisco > Cisco DART. The DART wizard runs on the device that runs An圜onnect. Information for Cisco Technical Assistance Center (TAC) analysis. DART assembles the logs, status, and diagnostic An圜onnect immediately begins collecting newĭiagnostics and Reporting Tool (DART) wizard which bundles specified log filesĪnd diagnostic information for analyzing and debugging the client connection.ĭART is the An圜onnect Diagnostics and Reporting Tool that youĬan use to collect data for troubleshooting An圜onnect installation andĬonnection problems. Stats-Saves the connection statistics to a text file for laterĬonnection information to zero.